Privacy Policy

Conficlaim Platforms Private Limited

At Conficlaim Platforms Private Limited (hereinafter referred to as "the Company" or "ClaimDone"), we prioritize your privacy. This policy elucidates our approach to collecting, maintaining, using, storing, and disclosing personal information, showcasing our dedication to safeguarding your data. ClaimDone, also referred to as "we" or "our," is the proprietor, creator, and publisher of www.claimdone.com (referred to as the "Website" or "Platform"), which facilitates transactions related to Service(s). Anyone visiting the Website collectively constitutes "you" or "Users," or individually as "User." This policy extends to all Company operations, including interactions with visitors to our Website/Platform.

We aim for a lasting relationship with you and value the trust you place in us during our engagements. In compliance with relevant laws, including Section 43A of the Information Technology Act, 2000, Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"), and Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, we have crafted this detailed Privacy Policy to delineate the types of information we collect from you, your personal details and/or about end users of the Services, our commitment to safeguarding such information during our interactions, and the circumstances under which we might disclose such information ("Privacy Policy").

By accessing this Website/Platform, you consent to abide by the terms and conditions outlined in this Privacy Policy, as well as to our use and disclosure of your personal information in accordance with this policy. If you disagree with any part of this Privacy Policy, please refrain from using or accessing our Website/Platform. This Privacy Policy is an integral part of and is subject to the Terms of Use. Any capitalized term not defined in this Privacy Policy shall have the meaning specified in the Terms of Use.

If you are using this Website/Platform on behalf of a third party whom you represent, it implies that you have the authority to accept the terms of this Privacy Policy on behalf of that individual.

The Company's Privacy Policy is subject to periodic review and updates to align with new laws and technologies, changes in our operations and practices, and to ensure its relevance in evolving environments. Kindly check our Privacy Policy regularly to stay informed about these updates and changes. The information we hold will be governed by the most current version of the Company's Privacy Policy.

Clear and Open Privacy Policy

Our commitment is to maintain transparency in how we handle the personal information of our clients. Below, we outline the types of personal information we collect, how and when it's collected:

Personal information refers to data that identifies you or forms an opinion about you, either available to us or likely to be available. This includes details about you, events, and other relevant information obtained in connection with the details you provide.

1. SPDI

Sensitive Personal Data or Information ("SPDI") is a special category of personal information as defined under Section 43A of the Act and the Privacy Rules. It includes information like:

• Passwords
• Financial details such as bank account, credit card, debit card, or other payment instrument details
• Sexual orientation, preferences, or practices
• Any details related to the above provided by you for service purposes
• Any of the above information received by a body corporate for processing, whether stored or processed under lawful contracts or otherwise

As per the Act and the Privacy Rules, your personal information and/or SPDI can only be collected, handled, processed, or stored by us, and/or disclosed to/shared with third parties after obtaining your prior written consent. However, there are circumstances outlined under the Act and the Privacy Rules where we may not need your consent:

• When your personal information is freely available or accessible in the public domain
• When it's disclosed to a third party by order of law
• When it's disclosed to Indian Government agencies as mandated by law for purposes like verification, prevention, detection, investigation, prosecution, and punishment of offenses

During sign-up, we ask for your contact number to validate your identity and send SMS notifications about our services to your wireless device. By signing up, you authorize us to send text alerts to you, including login details and any other service-related requirements.

We use your information to:

• Respond to queries or requests you submit
• Process applications you submit
• As otherwise outlined in this Privacy Policy

2. Data Obtained from Google Services

We utilize Google authentication and its mailing API services (gmail.readonly, userinfo.email) to enhance the convenience and services provided to you, our end customer. The information gathered will be used exclusively for internal purposes and will not be disclosed to any third party. The authorization and storage of this data will solely rely on your approval.

ClaimDone's utilization and transfer of information acquired from Google APIs to any other application will comply with Google API Services User Data Policy, including the Limited Use requirements.

Data Collection

We may gather, handle, process, or store personal information and/or SPDI (Sensitive Personal Data or Information) about you under the following circumstances:

• You are a registered user on our website or provide any other information during registration.
• We receive any reference related to you.
• Information related to insurance investigations, litigation, registrations, professional disciplinary matters, criminal matters, inquests, or inquiries in which you are involved is received.
• You provide us with additional information about yourself.

General Information Collection from Website Visitors

We aggregate personal information and/or SPDI from all our website users collectively, including details such as which areas are frequently visited and which services are accessed the most. This data assists us in determining what is most beneficial for our users and how we can continually improve the overall website experience.

When you use or transact on our website, we periodically collect Personal Information about you. This is aimed at providing a seamless, secure, and personalized experience to make using our website enjoyable for you. Additionally, certain personal information is necessary to process the orders you place on our site.

All your information is maintained by ClaimDone electronically on its equipment and that of its employees. User information may also be converted to physical form occasionally. ClaimDone limits access to User information to its employees on a need-to-know basis and imposes strict confidentiality obligations on them.

Correspondence such as emails or letters sent by you or by other users or third parties regarding your activities or postings on the website may be collected and stored in a file specific to you.

As part of our ongoing efforts to enhance our services, we collect and analyze demographic and profile data related to user activity on our website/platform.

We use your IP address for server diagnostics and website/platform administration purposes. It also helps in identification and gathering broad demographic information.

Your personal information is utilized to resolve disputes, troubleshoot problems, promote a safe service, collect payments, gauge consumer interest, inform about offers and updates, customize experiences, detect and protect against errors, fraud, and other criminal activities, enforce terms and conditions, and for purposes stated at the time of collection.

However, ClaimDone will not be liable for any security breaches or actions by third parties handling Users' personal data, or events beyond ClaimDone's reasonable control, including government actions, computer hacking, unauthorized access, computer crashes, encryption breaches, internet or telephone service quality issues, etc.

Cookies

We utilize data collection tools like "cookies" on specific pages of the Website to aid in analyzing our webpage flow, assessing promotional efficacy, and fostering trust and safety. "Cookies" are small files placed on your hard drive that help us deliver our services. They consist of a small piece of information stored by a web server on a web browser, retrievable later from that browser. Cookies are beneficial for enabling the browser to recall information specific to a particular user. We employ both permanent and temporary cookies on your computer's hard drive. In the process of optimizing services for its Users, ClaimDone may permit authorized third parties to place or recognize a unique cookie on the User’s browser. These cookies do not contain any personally identifiable information.

Certain features on our platform are only accessible through the use of a "cookie". Cookies also assist in reducing the frequency of password input during a session and enable us to provide targeted information based on your interests. Most cookies are "session cookies," automatically deleted from your hard drive at the session's end. You are free to decline our cookies if your browser allows, although this may limit your access to certain Website/Platform features and require more frequent password inputs during sessions.

Furthermore, you may come across "cookies" or similar devices on specific Website pages placed by third parties. We do not govern the usage of cookies by these third parties.

Financial Information

ClaimDone may necessitate payment via credit card, wire transfer, debit card, or cheque/cash. We collect credit card numbers and/or other financial institution details like bank account numbers, using them for billing and payment processes. This includes using and disclosing such information to third parties as required to complete billing operations. Credit information verification, however, is solely the User's responsibility through the authentication process. Transactions involving User’s credit card/debit card details occur on secure sites of approved payment gateways under encryption, ensuring the highest level of security per current technology. Nonetheless, ClaimDone provides an option to not save payment details. Users are advised that internet technology is not entirely foolproof, and caution should be exercised while using it.

Choice/Opt-Out

We utilize personal information to deliver requested services. If we use your personal information for marketing, we will offer you the option to opt-out of such uses. All users have the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of partners and from us generally after creating an account.

To remove your contact information from all www.claimdone.com lists, please unsubscribe.

Other Sites' Links

Our Website/Platform may direct you to other websites that could gather personally identifiable information about you. www.claimdone.com does not hold responsibility for the privacy practices or content found on these linked websites.

Security Measures

Our Website/Platform maintains rigorous security protocols to safeguard against the loss, misuse, or alteration of information within our control. We utilize secure servers when you modify or access your account information. Once we possess your information, we strictly adhere to security guidelines to prevent unauthorized access.

Consent by you

By utilizing the Website/Platform and/or disclosing your information, you agree to the collection and utilization of the disclosed information as outlined in this Privacy Policy. This includes your consent to share your information as specified in this Privacy Policy.

In the event of changes to our Privacy Policy, we will update this page to ensure you remain informed about the information we collect, how we utilize it, and when we disclose it.

Purposes and Usage of Collected Personal Information

We collect your personal information or Sensitive Personal Data or Information (SPDI) for various purposes, including:

• Managing and resolving any complaints, inquiries, or investigations involving you.
• Disclosing information required for insurance claims or proposals.
• Conducting criminal background checks and other related verifications.
• Utilizing data for research, development, business systems testing, and other operational purposes.
• Corresponding directly with you.

Data Disclosure

We may share your personal information, including with trusted third parties, for primary or related secondary purposes. In some instances, we may only share information with your explicit consent. Your data may be disclosed to:

• Potential and current clients of our company and trusted third parties.
• Our legal representatives and business partners.
• Professional associations or registration bodies with a legitimate interest.
• Individuals with lawful entitlement to access such information.

Personal Information Management

At our company, we train our staff to uphold customer confidentiality and individual privacy. We take breaches of privacy seriously, leading to disciplinary actions as necessary. A Privacy Officer oversees our adherence to this policy and relevant regulations. We also have a Grievance Officer to address any complaints regarding information processing promptly.

Storage and Protection of Personal Information

We prioritize safeguarding your data across all interactions, whether in person, over the phone, via mail, or electronically. We implement reasonable security practices and procedures to protect your information. Your data may be stored in secure computer systems, paper records, or other secure mediums. We maintain records for as long as needed and securely dispose of them when no longer necessary.

Maintaining Accuracy and Updating Personal Information

We take steps to ensure the accuracy, currency, and completeness of the personal information we hold and disclose. You can update your information by notifying us in writing or through our online platforms. Our website allows you to review, edit, or delete your personal information at any time. If you choose to close your account, we may retain certain data as required by law.

Enquiries & Complaints

Complaint Handling

Our goal is to acknowledge receipt of all complaints within 10 working days and resolve them within one month from the date of receipt. However, depending on the nature of the complaint, this timeline may vary. If we cannot resolve your complaint within this timeframe, we will provide a response within a reasonable period. If you are unsatisfied with our response, you have the option to escalate your complaint through the appropriate channels as per the established procedure.

Accessing Personal Information

You have the right to access the personal information we hold about you. To do so, please fill out an application form confirming your identity and specifying the information you need. For more information, contact our Privacy Officer. We will respond to your request promptly and provide access to the information in the manner you specify, if feasible.

There may be a moderate charge for providing access, which our Privacy Officer will discuss with you. Please understand that processing your request may take time as we may need to retrieve and review stored information to determine its relevance.

If we are unable to grant access to your personal information, we will inform you in writing, explaining the reasons for our decision and the process for further escalation.

Correction of Information

If you believe that the personal information we hold about you is inaccurate, incomplete, out-of-date, irrelevant, or misleading, you can request corrections. We will take appropriate steps to rectify the information based on the circumstances.

In case we refuse to correct your information, we will notify you in writing, providing the reasons for our decision and the process for escalating the matter further. If you still disagree, you can request that we include a statement with your information indicating its inaccuracies or other issues.

Feedback Submission

Our website includes sections where you can submit feedback under the 'Contact' section. Any feedback you provide becomes our property. We may use this feedback for marketing purposes, success stories, or to contact you for additional feedback on the site.