Faulty goods & services

Consumer Refund Request

A letter to a business asking for a refund or a fix for faulty goods or a service that was not as described, with what you bought, when, what went wrong, and what you want them to do.

$39 flat fee (USD) · emailed PDF · you review and send it yourself.

Start this letter — $39

What you get

  • A dated letter to the business stating the problem and the remedy you want
  • An editable draft you review and approve
  • A clean PDF to send or print

How it works

  1. Tell us what happened. A few plain questions — no legal knowledge needed.
  2. We draft your letter from your answers, in your own words.
  3. Review and send it yourself. Download the PDF, then send or mail it.

Delivery

Emailed to you as a PDF once you confirm it. You send it to the business yourself.

When this isn't the right letter

  • This is a letter you send. It is not legal advice about your consumer-law rights.

Where it's available

Available in most US states. Choose your state when you start — if Claim Done can't offer this document where you are yet, you'll see that before you pay and nothing is charged.

Questions people ask

How much does a Consumer Refund Request cost?

A flat $39 (USD), shown before you pay. No subscription.

Is Claim Done a law firm?

No. Claim Done is self-help document software. You select the document, enter your own facts, review the draft and decide what to do. It is not legal advice.

Who sends the letter?

You do. After payment you download the letter as a PDF and send it yourself.

How long does it take?

A few minutes. You answer a short set of plain-English questions, then review and download your letter.

When is this not the right letter?

This letter is not for: This is a letter you send. It is not legal advice about your consumer-law rights..

Start your Consumer Refund Request — $39

Claim Done provides self-help document software. You select your own document, enter your own facts, review the draft and decide what to do with it. Claim Done is not a law firm, does not select legal remedies, does not advise on strategy, does not represent you, and does not guarantee any outcome.